Refurbishing your plancha or outdoor oven

Refurbishment packages are for individuals only.
Your outdoor plancha or oven must meet the following conditions:

• Be LE MARQUIER branded
• Not have been handled incorrectly (or not in accordance with the instructions for use)
• Have been used under normal conditions and for domestic use.

Excluded from reconditioning:

• Corrosion of your chassis
• Planchas or ovens that have undergone intensive use
• The cooking plate of the plancha

Our consumer service advisor will help you determine whether your cooking appliance can be reconditioned.

To return your plancha or oven, simply select the package corresponding to your appliance above, which will enable you to make your payment securely.
On receipt of your refurbishment request, our customer advisor will contact you and, depending on the package chosen, send you a "return package" label (prepaid) by e-mail.

You must then :

• Carefully pack the chassis of your appliance, previously degreased and clean (the hob should not be sent for planchas)
• Print the prepaid "colissimo return" label and stick it on your package
• Drop off your parcel free of charge at the post office or colissimo drop-off point of your choice

Shipment takes a maximum of two weeks from the date of receipt of your plancha - French griddle.